Refund Policy

You, as a consumer, have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must, within the established period, notify Ms Worker of your decision to withdraw from the purchase by sending an email to the address orders@msworker.eco indicating the order number and requesting its exchange or return. Ms Worker will notify you without delay by email of the receipt of said withdrawal.

Consequences of withdrawal. 

In case of withdrawal on your part, we will refund all payments received from you, Standard shipping costs included in the peninsula, the Balearic Islands, Ceuta and Melilla, without any undue delay and, in any case, no later than 14 calendar days from the date of receipt of the return.

We will proceed to make said reimbursement, using the same means of payment used by you for the initial transaction, once the goods have been received and reviewed.

The returned order must be delivered to the address indicated by Ms Worker, together, where appropriate, with the invoice issued and You will have to bear the direct cost of returning the product. if you are not in the peninsula, the Balearic Islands, Ceuta and Melilla . The products must be in perfect condition, have not been opened or used and retain their seal or original packaging and accessories or promotional gifts included where appropriate.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal: You will not have the right to withdraw from the contract whose purpose is the supply of personalized items.

 

 

Guarantees and Returns.

For the purposes of these Conditions, the return generated by a defect, tare or receipt of a wrong product.

For these purposes, it will be understood that the products are in accordance with these Conditions when they conform to the description and qualities that appear on the website, are suitable for the uses indicated for them and present a quality comparable to that of other products of the same or similar characteristics.

Return. In the event that at the time of delivery of the order, it presents any defect, defect or a product has been received that does not correspond to the order placed, you must immediately notify Ms Worker of this circumstance through the Email address orders@msworker.eco providing the product data as well as the damage it suffers, where we will inform you of the way to make the return.

Once the items are returned, they will be checked by Ms Worker and we will inform you if your refund is appropriate or, where appropriate, the replacement of the product.

Ms Worker will reimburse the corresponding amount (including the shipping costs of the initial delivery) without undue delay and, in any case, before 14 calendar days have elapsed from the date of receipt of the return of the order. The refund will be made by the same means of payment with which it was paid.